Contact Us

Main Contact Information

Mailing Address
Partners Financial Federal Credit Union
P.O. Box 2980
Henrico, VA 23228

Greater Richmond: 804-649-2957
Toll-Free: 800-321-5617

Phone Pal Audio Response: 800-684-2025

Click here to e-mail* us.
*Please do not include any nonpublic information, such as your account number or SSN, in your email correspondence.

Our ABA Routing Number is: 251082424

 

ACTIVATE YOUR CARD & MANAGE YOUR PIN

800-290-7893 (Within U.S.)
206-624-7998 (Outside U.S.)

You will create a custom PIN for your PFFCU debit card at the time of activation. You may change your current PIN at any time.

REPORT LOST OR STOLEN CARDS

800-321-5617 (Mon-Fri 9am-5pm)
888-297-3416 (Within U.S., After 5pm, Weekends & Holidays)
206-389-5200 (Outside U.S., After 5pm, Weekends & Holidays)

REPORT CARD FRAUD

800-237-8990

CARD ASSISTANCE LINE FOR CARD TRANSACTIONS

800-321-5617 (Mon-Fri 9am-5pm)
800-547-2183 (After 5pm, Weekends & Holidays)

PREMIUM CHECKING

If you currently have a Premium Checking account and need to register for your monitoring services, follow this link partnersffcu.nxgstrategies.com and click on ‘Register’. You will need your unique, one-time enrollment ID to register. If you have misplaced it, please contact us at 804-649-2957.

 

  FAX Numbers for Branch Locations

VA Center Branch: 804-261-4181
Woodlake Branch: 804-608-8222
Staples Mill Rd Branch: 804-515-5840
Federal Building Branch: 804-649-2962

 

You are leaving the Partners FFCU website and will be linked to an alternate Internet site not operated by the credit union. Partners FFCU is not responsible for the content of the alternate Internet website. Partners FFCU does not represent either the third party or you if the two of you enter into a transaction. Please be aware that privacy and security policies on the website to which you are being taken may differ from those practiced by Partners FFCU.

OKCancel

A $15. Convenience fee will be automatically added to your payment amount. Your maximum total payment amount (including the $15 convenience fee) cannot exceed $800. Payments initiated and approved by 3:00pm will be applied to your loan on the same business day. Payments initiated and approved after 3:00pm, or on a day that the credit union is closed (weekends and holidays), will be applied on the next business day. If you have a PFFCU debit card, please log into home banking to make your loan payment.

Please select OK to confirm and continue to the payment form.

OKCancel

Excludes mortgages and home equity lines of credit. A $25 fee is due at set-up for each loan. Loan must have been open for at least 6 months. Past due accounts do not qualify. One skip-a-pay allowed per calendar year (Jan-Dec).

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